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Marrs up on Fraud Charges (Don't buy there!)

But you can still make out personal checks to his daughter. Due to his passing it may take longer to receive your order now.
Ok....
 
I got taken by Krista Smith. A million excuses and then she ghosts you. What a crooked fraudulent company, I should have done my research first.
 
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Can anyone figure out where they get their belts? In the past, they seem to have a great product, but their service and honesty are way out there.
I have never ordered from them, and never will. I'll be better off just selling a piece non-working, than tryng to make $5 with a parts unit sale.
 
I ordered from them recently and it did take a few emails before I got my belts. Don't believe she is dishonest, maybe disorganized or overwhelmed???
 
Disorganized, overwhelmed, most likely doesn't really care about her customers.
 
Never received my order. After a few emails and phone calls, she promised and promised but no items were received. She no longer replies or answers and I no longer care. Used it as a learning experience.
I did file a few ripoff reports online, maybe others can be spared the wasted time and money.
Sad way for her to honor her father's legacy.
 
Krista Smith has witten a review about her own comnpany in 3rd person and has given it 5 stars lol. literally fraud as she is stating that she is a satisfied customer.
 
If every thread here says Marrs belt Krista Smith this will get higher in searches for Marrs belts and Krista Smith, maybe more searching for Marrs drive belts or Krista Smith will be directed here and read this thread and see the bad reviews for Mars and Krista Smith while looking for drive belts..
 
I mailed in a check a 60 days ago, it was promptly cashed. I included a note saying dont cash if you dont have belt. No belt yet come on Krista be an honest person.
 
The fraud, delays, excuses, and complaints are screaming from the rooftops, "WHY ARE FOLKS STILL SENDING MONEY TO THESE THIEVES?"
 
I've ordered two cassette belt kits (3 belts per kit) from Marrs, the last one in March 2020. I wish I had found this thread before then.

Kit arrived 5-6 weeks after order. If you look hard enough on their website, if you pay with Paypal, they hold shipment for 21 days! I finally got the kit in mid April, but one of the three belts was thinner and longer than the belt being replaced. Mind you, that belt also came from Marrs a few years ago. Even with this discrepancy, I decided to install all new belts because I assumed they have the "best OEM belts" and knew what they were doing. After installation, my 6 disc Onkyo Integra DX-C909 had problems with the table going back and forth and not finding home at the laser. I assumed I created the problem during the cleaning/deoxit I performed when I installed the kit. After a month I couldn't live with the changer any longer...it took forever to find a disc. I disassembled the unit and reinstalled the original belt for the turntable. It works perfectly now.

I've contacted Krista twice via e-mail since May 31st, explaining that they sent the wrong belt, and that I'd like the correct belt or a refund. I even sent a picture of the newer, thinner, longer belt vs the original that actually works. Not a peep from her. Their website says they respond within 4 business days. We are long past that. At this point, I don't think I will get a response. I may send her a Paypal request for a full refund.

I'm convinced that they have totally dropped the ball since Fred's passing. I've learned the hard way, as others on here. They will never get my business again and I hope this post convinces anyone reading it to avoid them. They are now a piss poor excuse for a business and should be avoided.
 
It isn't that they've dropped the ball since Fred's passing--he pulled the same stuff you described. If you has success in the past when dealing with him, it was luck.
 
dbxdx5 said:
It isn't that they've dropped the ball since Fred's passing--he pulled the same stuff you described. If you has success in the past when dealing with him, it was luck.
Click to expand...
Actually this isn't true. Fred was a fine supplier until he got overwhelmed with orders and emails. Then it all went to hell. Adding Krista helped a bit while Fred was around then the flood and the precipitous fall of the business. I'm sure Krista is just there not interested in making things happen so finding the correct belt, something Fred did, is something that might never happen under new management. It has been quite a few years more than 10, since this was a good supply house.
 
Blue Shadow said:
Actually this isn't true. Fred was a fine supplier until he got overwhelmed with orders and emails. Then it all went to hell. Adding Krista helped a bit while Fred was around then the flood and the precipitous fall of the business. I'm sure Krista is just there not interested in making things happen so finding the correct belt, something Fred did, is something that might never happen under new management. It has been quite a few years more than 10, since this was a good supply house.
Click to expand...

Except as you said, it's been a bad situation for a decade, while Fred was alive. Whatever the reasons, as many people have been screwed while he was running the show as are now with Krista.
 
Don't forget you can write personal checks to Krista....maybe that gets faster service?

Google search Marrs communications complaints 559,000 results https://www.google.com/search?q=mar...rome.1.0l8.10279j1j4&sourceid=chrome&ie=UTF-8

NO MORE PAYPAL FOR YOU LOSERS AND LIARS. Personal checks cheerfully accepted! My words, not hers.

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From their website
AS OF MAY 13, 2020 Marrs Communications no longer accepts payments through PAYPAL!! This change is final and will be permanent. Please see the information listed below about the available payment options. If you have already placed an order with us that was paid for via Paypal that has not yet been shipped, you will be issued a full refund. Cash App, Google Pay, Zell, Western Union and personal check are the payment methods we currently accept. Additional options will be added as they become available. We apologize for any inconvenience this may cause and we appreciate your understanding. Thank you.

International Customers - Please see details for your available payment options below.



Payment Options (U.S.)

USPS Flat Rate Priority Shipping - $10.75

* Pay using GOOGLE PAY by sending your payment to kristakrista169@gmail.com. This option is simple to set up in your already active Google account.

* Pay using the CASH APP by sending your payment to my Cash App user name at $Pookieloublue. You can download this app for free on your tablet or smart phone and they even have a desktop user interface. Their service is 100% free.

* Pay with a personal check. Checks can be mailed or you can email a photo copy of the front and back of your filled out and signed check to kristasmith@marrscom.com. Navy Federal Credit Union enables us to deposit your check by sending photo copies through their app. As always, orders paid for with a personal check receive a 20% discount. However, this method will exclude you from taking advantage of current sale discounts unless it is otherwise specified above in the sale announcements section. Personal checks must be made payable to Krista Smith and mailed to:

17503 Cassina Dr.

Spring, TX 77388
 
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