The best coffee?

[Fisherdude]

Twenty or so years ago, two other companies went down this path, deciding that their new business model would be to improve profits through cutting expenses by sourcing out the lowest possible cost raw ingredients.

Maxwell House coffee, and Schlitz beer.

As their sales plummeted year after year, they finally decided they had made a major mistake.

They've been trying to get their customers back ever since.

 

[whoaru99]

I received my reply from 8 o'clock coffee. They did not answer my question about changing beans or blend, but thanked me for bringing my complaint to their attention. They are also sending me a coupon to my provided address. I think, they probably have changed the beans, otherwise wouldn't they have said no?

Not necessarily. No matter how they answer that question it is a no-win for them because you don't like the taste, regardless if the beans have or have not changed.

 

[HatchetJack]

I wonder if 8 o'clock is trying to pull the new coke/coke classic thing over
on us by changing it now that they the name recognition with consumer
reports giving them the #1 spot? It has been great for years up until
last month.

 

[Fishstink]

Attention: I just purchased and tried the 8 o'clock columbians beans, and made a pot. The Columbian is very, very good and I liked it very much. However, the Red Bag Regular, is not drinkable. Email 8 o'clock and tell them it's bad. You'll at least get a free coupon out of it.

 

[dsil]

maine morning microroasters any of their coffee is great. Small farm, fair trade, fresh roasted when ordered. I am not only a client, I'm the President.
I agree with the Chemex brewing method being the best, it is all about water temp and extraction time. And oh, yeah, Quality beans.

 

[Stuts]

I like that Hawaiian (Kona) coffee smooth yet packs a punch, Blue Ridge Jamaican is another favorite stronger flavor but another caffeine kick in the pants. Isn't it strange that some of the best coffee's grown around the world like Columbia, Jamaica and the Isle of Kona also grow some of the best bud too!!

 

[r_brumett61]

Try this(from "Cook's Illustrated") ; open your bag of whole bean roasted coffee and take out any off color beans(lighter than the rest)-discard them they are called "quakers". They will make your coffee taste awfull. Also if your coffee maker does not make the water hot enough you will not extract enough flavors. I suggest a plunge pot for grate coffee-very easy to use and very cheap!

 

[dread31]

Or, don't ignore the coffee maker.

I was watching a TV show one time, one of those daytime deals with outrageous stories of crazy situations...Jerry Springer-type stuff.

They had a couple of flight attendants/stewardess that said they used the in-room coffee pots for laundering their undergarments in a pinch. Hot water and all, you know. Not vouching for the truth of that, but that was one part of their story. :scratch2:

Oh, I dunno. After al it wouldn't be the first time I've....................Uh, on second thought, think I'll keep that to myself.

 

[davidk5]

I received my reply from 8 o'clock coffee. They did not answer my question about changing beans or blend, but thanked me for bringing my complaint to their attention. They are also sending me a coupon to my provided address. I think, they probably have changed the beans, otherwise wouldn't they have said no?

That's interesting they would not answer , i will email them as well , that redbag stuff does not even have Coffee flavor .
I did grab a Brownbag of the columbian & it's not too bad , at least it tastes like coffee ! not great but it is good ....... i also wonder if the Brown i got is just old stock & have not hit the new stuff , time will tell ....

 

[Axcel]

Up in Canada Tim Hortons is is by far the biggest chain . people will wait in drive thru's the lines usually snake around the pl and out and into the streets to get a cup. Frankly I can't see it. Coffes ok nothing to write home about

 

[davidk5]

anyone who wants to email 8'oclock

http://www.eightoclock.com/

click on "contact" on the bottom of the page & then "email" , i'll see what they say to me when they email me back & post it .

 

[whoaru99]

That's interesting they would not answer

As I said earlier, why would they directly answer it? It's a no win either way. The customer has already said they don't like the product so what does it matter if the beans have changed?

The only answer to that sort of question is, "We're sorry our product has not met your expectations, here's a coupon in hope you'll give us another chance.".

 

[whoaru99]

anyone who wants to email 8'oclock

http://www.eightoclock.com/

click on "contact" on the bottom of the page & then "email" , i'll see what they say to me when they email me back & post it .

Guess I don't see what the big deal is. If you don't like the coffee buy a different brand...that's the best way to send a message; declining sales.

 

[Fishstink]

DavidK, They did answer my complaint, but didn't answer my question about whether they changed the beans or not. They did sent me a coupon for up to $6.99 free coffee.

 

[davidk5]

Guess I don't see what the big deal is. If you don't like the coffee buy a different brand...that's the best way to send a message; declining sales.

well if they think everyone "fell for the switch" they'll keep doing it , sales go down now they'll blame the econemy ....
Better to let them know , enough complaints & they may listen , if not i won't buy ...........which is where it's heading .

 

[davidk5]

DavidK, They did answer my complaint, but didn't answer my question about whether they changed the beans or not. They did sent me a coupon for up to $6.99 free coffee.

Yeh , i guess my coupon is on it's way , this is what i got back .

Thank you for taking the time to contact us regarding your recent experience with our Coffee. Your comments and feedback are very important to us and help us to continuously improve our products.

Eight O'Clock Coffee has a long history of providing quality coffee. The quality of our products is our utmost concern, and the information you have provided will be helpful in identifying and correcting any possible problems. Please be assured that we strive to maintain the very highest quality control standards possible, and therefore, we take any dissatisfaction or problem with the quality of our product very seriously. Consumers have come to expect high quality coffee from Eight O'Clock, anything less is unacceptable to us.

We would like to thank you for the information you have provided and for enabling us to conduct a thorough quality assurance check. We will be sending you a coupon to the address you have provided along with our thanks for bringing this matter to our attention. If you have any questions, please call us at 1-800-299-2739.

 

[Fishstink]

DavidK, That's the exact response I received. They must be having many complaints about the original red bag of panther piss.

 

[FalconEddy]

I didn't read this entire thread; but, the current crop of coffee from the Kenyan Highlands Cooperative sold by Green Mountain Coffee is excellent!

Many single origin coffees can leave a lot to be desired, but this one is very smooth with a nice finish. It's a medium roast that still retains much of the flavor of the beans themselves, as opposed to leaning towards the roast flavor.

Although we generally prefer to have our coffee more freshly roasted, GMCR has done an admirable job of getting this single origin coffee to market.

My favorite single origin is still 100% Kona (Extra Fancy grade) roasted to nearly a medium roast level. Spectacular! Now if I could just design a way to remove the caffeine from a cup of regular Kona coffee (without chemicals or Swiss Water Processing).



. . Falcon

 

[zombie1210]

I like Seattle's Best.

 

[whoaru99]

DavidK, That's the exact response I received. They must be having many complaints about the original red bag of panther piss.

Not unusual.

Many companies have canned responses for various situations.