Thanks!This indicates a bad loading belt. The belt is stretched and slips, and it can't raise the mechanism into the play position. Go to https://www.hifiengine.com it is free to join. Go to the library page and search for the service manual. The manual will tell you where the loading belt is.
I guess you mean this item:
27 4102-9026-0 Rubber Belt
That is the belt around the loading pulley.
(page 29 from the NAD C521bee service manual)



