I had the same experience with delayed shipping for an out-of-stock item. While I understand this happens, I don’t think it is too much to expect timely communication about the situation and it is very unusual in my experience to be charged immediately for something that would not be shipped for several weeks.
Any one deal with LP Gear?
- Thread starter gary7
- Start date
Giarcpnw
Active Member
My first experience with LPGear. Ordered a Vivid Line stylus from them three weeks ago and they sent their cheap 30 dollar stylus instead. Although the invoice in the box says in bold VIVID LINE. So... little bummed. Plus it's been a week and they have not responded yet to my email telling them such. I was fine with the delayed delivery but now this is going to drag out in order to resolve this.
adnick
Addicted Member
This came today the correct product and saved almost $30 (compared to the JICO site). Tracking number sent and shipped the day I ordered then 6 days to my house and the tracking number worked....
Don’t doubt issues others presented, might be the luck of the draw on who takes the initial order?
Very pleased with the order.
VR
Andy
Why the difference between your good service and my lack of?
adnick
Addicted Member
Just speculation, but it may just be the individual that processes the order.....
The quick mail shipping was also not the norm these days, I’ve had things with tracking numbers just vanish, from more than one vendor.
Andy
marczee
Member
You can always try this route.
LP Gear | Better Business Bureau® Profile (bbb.org)
They may be more responsive to complaints through BBB.
Giarcpnw
Active Member
Well I’m at 2 plus weeks with no response from them. They are actively shipping orders daily but not rectifying incorrect or problem orders already shipped.
I think I have to leave a complaint on the BBB website. Hate to do it but I sent them over 100 bucks of my Christmas gift money to buy a vivid line stylus and they sent me the cheap 30 dollar version. Sigh.
Update: I found a FAX number on their site. I'm trying that. Maybe it's right behind them and they'll hear it come in. "Hello, 1997 is calling!"
I think I have to leave a complaint on the BBB website. Hate to do it but I sent them over 100 bucks of my Christmas gift money to buy a vivid line stylus and they sent me the cheap 30 dollar version. Sigh.
Update: I found a FAX number on their site. I'm trying that. Maybe it's right behind them and they'll hear it come in. "Hello, 1997 is calling!"
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Kent Gibbons
New Member
I bought a $67 stylus that I discovered later, probably because of my incorrect ordering, wouldn't fit my turntable. I asked about it, and they at first responded to queries. Then I asked to return it, and they asked for photos to document the purchase. After I sent them, no replies to any emails about whether or not I could continue the process and return it for credit. I hate being ghosted: I was even on a name basis with the customer rep who emailed me when I was trying to make the part work. If you want to do business with a company that will ignore you when you ask to return something -- or even say yes or now if you can return it -- shop here. /s
sKiZo
Hates received: 92644 43.20°N 85.50°W
Good to see most folk are ok with them, but me, not so much. I found their quality tended to be a bit of a crapshoot depending on who their source of the month happened to be. Not sure if it matters, but that was mostly dealing with their line styluses. Also got a couple really bogus headshells, one twisted enough a blind man could have spotted it.
Studio_D
Active Member
This is why the dispute process exists with credit card issuers and PayPal. Just open a dispute. You've done more than anyone should have to do in order to resolve a problem with a vendor on their own.
Giarcpnw
Active Member
Sadly, I used an Amex gift card. They won’t handle chargebacks and disputes on gift cards. It’s between me and LPGear. I did submit a BBB complaint last week. Maybe that will elicit a response. I’m done with them though. Never again. Which is sad, they used to be dependable.
I thought LP Gear and LP Tunes were the same guy.
